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Terms

RETURN POLICY
In the case of purchase of a physical product from this website which satisfies one or more of the following cases we will gladly arrange a refund or exchange of the product:
The product proves faulty within 14 days of receiving the product and/or date of invoice
The product does not match its description as provided when sold
The product received is not the product ordered
The product has been damaged in transit
Please contact us immediately if any of the above occurs to arrange a return. Products returned without prior notice will be rejected.
Please ensure that returned products are safely packed in their original packaging. We will not be held liable for damage to products incurred during return shipping.
Refunds will be issued to the extent required by the Trade Practices Act 1974 (Cwth) and Sale of Goods Act 1958 (Vic). No part of these terms of use is to be taken as an express or implied repudiation of our obligations under these pieces of legislation.
Rowena Smart is not able to offer refunds once Client has purchased access to any of the coaching or subscriptions for any reason, including inability to obtain access to the site. If Client is dissatisfied with his or her membership or otherwise unable to view it in its entirety, he or she may reach out to customer service at [email protected]
Client further agrees and understands that changing his/her mind about the subscription or coaching programs, failing to follow through or understand the details of the subscription or coaching programs, not experiencing the results he/she expected or desired, or experiencing any other similar situations does not entitle her to a refund.


Rowena Smart TERMS OF USE

By checking the box next to this Terms of Use, and clicking the “Purchase” button, you, the purchaser of a subscription to the Membership Site entitled subscription or coaching programs, (hereinafter “Client”) acknowledge the terms as outlined herein, and agree and willingly purchase entry into subscriptions or coaching programs to be provided with services rendered by Rowena Smart, and you agree you are voluntarily entering into a legally binding Agreement, including the automatic renewal terms, with Rowena Smart, inclusive of the following terms and conditions mutually agreed upon:
 Client has agreed to purchase a monthly subscription to subscription or coaching programs. In exchange, Rowena Smart agrees to provide the services outlined in the Membership Site Details below, and Membership Site Addendum attached hereto.
Membership Site Outline:
Client agrees and understands that he/she is purchasing a monthly subscription to subscription or coaching programs, offering educational resources, and a community of like-minded women.
Client acknowledges that he/she has read the Membership Site Addendum and conducted any additional research necessary to feel he/she understands what is being provided in subscription or coaching programs as well as what is not included.
Client agrees to be bound by the terms and conditions outlined herein, as well as the general policies and procedures that can be found in this Agreement and on Rowena Smart’s website.
subscription or coaching programs is not to be considered a substitute for personalized business, medical, or legal advice. subscription or coaching programs is not designed to treat any mental, emotional, or other medical conditions. If you as the Client believe you may be in need of personalized attention, whether for your business, health, or otherwise, please seek additional assistance outside subscription or coaching programs.
Confidentiality
Client understands he or she is purchasing a monthly subscription to subscription or coaching programs with Rowena Smart.
Following Client’s purchase and access to subscription or coaching programs, Client will have gained access to various trade secrets and personal intellectual property of Rowena Smart, including but not limited to materials such as verbal, written, and video advice, mindset guidance, and/or other information that may become available for use through Client’s participation in subscription or coaching programs.
Client understands and acknowledges that this information is not to be openly shared with others who have not purchased a membership to subscription or coaching programs.
Client agrees not to share, copy, or distribute any documents or other proprietary information obtained through subscription or coaching programs, and agrees that he or she will be in violation of these Terms of Use if he or she uses any of the Content outlined as his/her own material, or repurposes and uses the Content in his/her own business without express written permission of Rowena Smart.
Should Client breach this provision and disclose confidential or proprietary information belonging to Rowena Smart or another participating in subscription or coaching programs, Client understands additional action may be taken by Rowena Smart up to and including legal action.
Testimonials
Rowena Smart may request Client provide a testimonial to be published on Rowena Smart’s website, or on various sales materials for subscription or coaching programs or another Program created by Rowena Smart. Client understands that he or she is not required to give any testimony, and understands that the choice to do so is freely up to Client. There will be no ramifications or change in relationship between Rowena Smart and Client if Client refuses testimonial.
If Client accepts and provides Rowena Smart with a testimonial, Client understands the material, along with a photo of Client, will likely be published on Rowena Smart’s website or otherwise. Should Client agree to provide a testimonial, Client will agree to review and sign an additional Release, confirming same, and confirming Rowena Smart’s rights to use Client’s testimonial.
No payment or additional services will be provided in return for Testimonial, and Client understands he or she is granting Rowena Smart an unlimited, irrevocable license in perpetuity to use, publish, distribute, or repurpose any information provided to Rowena Smart as part of a Testimonial.
Client gives Rowena Smart an unlimited, irrevocable license to repost, share, publish, and otherwise use the text, name, and/or likeness of Client which client voluntarily posts to social media or sends in via email, including but not limited to subscription or coaching programs Facebook group, Rowena Smart Facebook Page, Instagram comments, Instagram DMs to Rowena Smart and Twitter comments.
Client understands and agrees any such comments or messages sent or posted by Client may be captured and reposted by Rowena Smart in any capacity it sees fit, including but not limited to sharing in email marketing, reposting to the public on social media, and otherwise sharing the comment with the public in an effort to publicize and market for subscription or coaching programs.
4. Payment and Payment Plans
Client understands the cost of subscription or coaching programs is payable, weekly monthly, or 12 weeks and charged automatically by week, month or 12 weeks, in accordance with the Auto-Renewal Terms outlined below in paragraph five (5).
Client understands he/she is responsible for the full payment each week, month or 12 week period, and agrees to pay the sum requested electronically, via Rowena Smart’s website or a designated third-party payment processor of Rowena Smart’s choosing, in full. If 
Should Client fail to make timely payments, or if additional payments are not able to be processed, Client understands Client’s access to subscription or coaching programs may be restricted if payment is not made within 1 day of the date it is due. If payment is not made on the date it is due, Rowena Smart will continue to attempt to charge Client via the membership site software; if and when payment goes through, Client will again receive full access to the membership site.
If payment is not collected, Client’s access will remain restricted, and Client will carry a balance on her account, showing the weeks, month(s) owed. Client must bring her account completely current in order to be granted access. If payment continues to be unsuccessful after sixty (60) days, Client membership shall be revoked and permanently cancelled. Should Client wish to rejoin subscription or coaching programs , after this period, she must do so at the current price membership is being offered.
Rowena Smart reserves the right to cancel Client’s access to subscription or coaching programs should he/she fail to make additional payments in accordance with the Auto-Renewal Terms as outlined below. Should this occur, Client understands she is not entitled to a refund of funds already issued to Rowena Smart for access to subscription or coaching programs.
PAUSING MEMBERSHIP: Client may elect to “pause” membership one (1) time throughout membership, by following these procedures:
Email contact [email protected] with your one-time request to “pause” membership more than two (2) business days prior to Client’s scheduled billing date. If approved, Client will not be charged for the following two (2) consecutive payments only. 
If Client cannot make payments following this period, Client must cancel membership to avoid being charged.
Client must request the pause prior to the billing date in order to receive consideration for a membership pause.
5. Auto-Renewal Agreement
Client understands and agrees that continued access to subscription or coaching programs requires recurring payments to agreed amounts, that will be made by Client on the day of the week or month on which they signed up. (For example, if Client joins subscription or coaching programs on the 5th of the month via monthly membership, they will continue to be charged on the 5th of every month thereafter.)
If Client elects to be charged monthly: by purchasing access to subscription or coaching programs, and agreeing to these Terms of Use, Client understands he/she will be automatically charged each week, month or 12 week period via the same card or manner in which the initial payment was made, for the following weeks, months of membership to subscription or coaching programs. This process will repeat each month unless and until Client properly cancels his or her membership.
CANCELATION POLICY:
If Client wishes to cancel his or her membership, Client must do so more than 48 hours before the charge is scheduled to withdraw. Any requests for cancelation made less than 48 hours before the automatic renewal is scheduled to charge Client’s card, or made subsequent to the charge.
HOW TO CANCEL: In order to cancel a membership, Client must send an e-mail to [email protected] with the subject line MEMBERSHIP CANCELATION, including the Client’s name, email address, and confirmation of request to terminate his or her membership.
Client will be notified upon Rowena Smart’s receipt of email, and his or her membership will subsequently be canceled prior to the following billing period, assuming it is more than 24 hours away.
As outlined above, if Client cancels his or her membership less than 48 hours before the automatic renewal is scheduled to charge Client’s card, Client acknowledges and agrees he or she will be charged for the next payment, and the cancelation will take effect following this.
d. If Client purchased access to subscription or coaching programs during a period in which a free month(s), or trial period was granted, Client understands he or she will be automatically charged the full fees following the end of the trial period. Client will not be given any additional notice regarding the end of the trial period, By checking the box on the purchase page confirming your agreement to these Terms, you also confirm you are given your unequivocal, clear, affirmative consent to your agreement with these automatic renewal terms, the cancelation policy, and that you understand how to cancel before your card is charged for the following month.
6. Refund Policy
Rowena Smart is not able to offer refunds once Client has purchased access to the subscription or coaching programs for any reason, including inability to obtain access to the site. If Client is dissatisfied with his or her membership or otherwise unable to view it in its entirety, he or she may reach out to customer service at [email protected]
Client further agrees and understands that changing his/her mind about the subscription or coaching programs, failing to follow through or understand the details of the subscription or coaching programs, not experiencing the results he/she expected or desired, or experiencing any other similar situations does not entitle her to a refund.
7. Technology
Rowena Smart is not responsible for any specific technology you may need in order to adequately view and utilize subscription or coaching programs. Client’s inability to access subscription or coaching programs due to a technology issue on Client’s end does not qualify Client for a refund, nor does it alleviate Client of his or her responsibility to make monthly payments, unless or until Client’s membership is properly canceled in accordance with the cancelation policy in paragraph five (5).
8. Voluntary Participation
Client understands and agrees that he/she is voluntarily choosing to enroll in subscription or coaching programs and is solely responsible for any outcomes or results. While Rowena Smart believes in the services and that subscription or coaching programs is able to help many people, Client acknowledges and agrees that Rowena Smart is not responsible nor liable to Client should Client sustain any injuries, incur harm, or encounter any negative ramifications. Client agrees that he/she is fully responsible for his/her health and well-being, including participation in subscription or coaching programs and any results therein.
Client also understands she will have the opportunity to provide Rowena Smart with additional personal information, viewable to all subscription or coaching programs members, including but not limited to location, industry, and other information. All information is completely voluntary and optional to complete, and Client does not gain or lose anything in subscription or coaching programs for choosing to complete or not complete the additional information. Client understands this information will only be viewable to others inside the subscription or coaching programs, and understands that should he/she elect to complete the information, he/she is doing so completely voluntarily, and that subscription or coaching programs and Rowena Smart are not responsible for any negative results from such information dissemination.
9. Disclaimer /No Guarantees
While many of Rowena Smart’s past and current clients have experienced wonderful benefits from the content contained in subscription or coaching programs, Rowena Smart cannot guarantee results from any of the content on subscription or coaching programs, and cannot make any representations or guarantees regarding individual results. Client will hold Rowena Smart harmless if he or she does not experience the desired results.
Client understands that all services provided by subscription or coaching programs and Rowena Smart in connection with subscription or coaching programs being purchased are provided on an “as is” basis, meaning it is without any guarantees, representations, or warranties, including but not limited to warranties relating to quality, non-infringement, fitness for a particular purpose, merchantability, or expectation or course of performance. Client is choosing to purchase access to subscription or coaching programs and work with Rowena Smart on a purely voluntary basis and does not hold Rowena Smart or subscription or coaching programs responsible should Client become dissatisfied with any portion of subscription or coaching programs.
Client agrees that he/she does not have a cause of action, legal remedy, and is not entitled to a refund should he/she not achieve the results desired following completion of subscription or coaching programs, as long as Rowena Smart delivers subscription or coaching programs as described in the Addendum below.
Client also agrees to hold Rowena Smart harmless should any physical, emotional, or financial injury occur as a direct or indirect result of subscription or coaching programs. The content provided by Rowena Smart on its website and within subscription or coaching programs is comprised of information that has worked for Rowena Smart and other clients, and may or may not be useful to Client in his/her personal business or life. Client understands Rowena Smart cannot guarantee results from this subscription or coaching programs, and has no expectation of a specific result that he or she holds Rowena Smart responsible for.
Client also understands he or she is purchasing the subscription or coaching programs and participating freely and voluntarily. The information contained within subscription or coaching programs may not be suitable for all persons and all business levels, and Client understands he or she may need to modify, edit, or change some of the educational lessons within subscription or coaching programs in order to make it applicable to Client’s business.
Not Medical or Professional Advice: The purpose and goal of subscription or coaching programs is to provide Client with monthly education and assistance. subscription or coaching programs and content contained within subscription or coaching programs is not to be considered personalized business, medical, legal, or financial advice, and nothing within subscription or coaching programs is intended to provide or act as a substitute for mental health treatment. Rowena Smart encourages Client to consult the relevant professional needed if he/she suspects he/she may benefit from such services. We will assume that all individuals choosing to purchase access to subscription or coaching programs will have done any additional research necessary and has concluded that subscription or coaching programs offered is right for them.
10. Intellectual Property
Client agrees and understands that Rowena Smart has created numerous original, creative works in connection with subscription or coaching programs, and agrees that Rowena Smart maintains all copyrights and other intellectual property rights in all original or derivative content associated with or included in subscription or coaching programs, whether created prior to working with Client or specifically for Client, including but not limited to: documents, charts, emails, graphs, products, systems, processes, handouts, worksheets, copy for website or sales pages, and any other original work created by Rowena Smart. Client agrees she may be granted a limited right to use selected materials but understands that the original proprietary rights remain with Rowena Smart. Nothing in this Agreement shall constitute a transfer of ownership of any Intellectual Property from Rowena Smart to Client, nor grant any license to use the information, other than that which is expressly provided throughout the course of subscription or coaching programs.
Client agrees and understands he/she is not to copy, repost, alter, publish, sell, assist others in selling, manipulate, distribute, or in any way exploit any of the content or intellectual property provided by Rowena Smart or obtained through working with Rowena Smart, without Rowena Smart’s express written consent. If such behavior is discovered or suspected, Rowena Smart reserves the right to immediately end Client’s participation in subscription or coaching programs without refund, as well as access to any subscription or coaching programs or materials Client may have purchased, without refund, and reserve the right to prosecute any actionable infringement or misuse to the full extent of the law.
Licensee Rights: Rowena Smart’s Limited License to Client: Client understands that in purchasing subscription or coaching programs, she/he is gaining access to view all content and information available as part of subscription or coaching programs. Client understands this means he/she will have been granted a limited, revocable, non-transferable license to use the information provided as instructed or allowed by Rowena Smart. As a “Licensee,” Client understands and agrees that Client will not:
Copy, edit, distribute, duplicate or steal any information or any Content obtained through subscription or coaching programs without written permission by Rowena Smart;
Post, distribute, copy, steal or otherwise use any portion of the subscription or coaching programs or its content, or information obtained via other members in the group subscription or coaching programs without written permission by Rowena Smart, and understand that any such use may constitute infringement, which may give rise to a cause of action against Client.
Claim any content created by Rowena Smart as part of subscription or coaching programs or otherwise given to Client is his/her own, meaning he/she cannot claim any content created by Rowena Smart was Client’s work, and use in his/her business as his/her own.
Share purchased materials, information, content with others who have not purchased them.
Client further acknowledges and understands that any such actions including but not limited to those outlined above will likely constitutes infringement and/or theft of our work, and a violation of this Agreement and United States Federal laws.
11. Indemnification
Client agrees at all times to defend, fully indemnify and hold Rowena Smart and any affiliates, agents, team members or other party associated with Rowena Smart harmless from any causes of action, damages, losses, costs, expenses incurred as a result of Client’s use of subscription or coaching programs, as well as any third-party claims of any kind (including attorney’s fees) arising from his/her actions as a direct or indirect result of Client’s participation in subscription or coaching programs. Should Rowena Smart be required to defend herself in any action directly or indirectly involving Client, or an action where we decide Client’s participation or assistance would benefit Rowena Smart’s defense, Client agrees to participate and provide any evidence, documents, testimony, or other information deemed useful by Rowena Smart, free of charge.
12. Dispute Resolution
Should a dispute arise between Rowena Smart and Client, the parties agree to attempt to resolve by good-faith negotiations and discussions. (Client agrees that failure to see results is not a basis for a “dispute” and agrees he or she does not hold Rowena Smart responsible for any specific results, or those results which have been achieved by other clients of Rowena Smart.)
If unable to reach a resolution informally, Client and Rowena Smart agree that all disputes will be submitted for Arbitration. Client and Rowena Smart agree to participate in the arbitration process in good faith and in a manner that will effectively and efficiently resolve the dispute at hand, including the exchange of any materials, documents, or information. The decision made by the arbitrator is to be final and binding on both parties, and is not to be appealed or otherwise set aside. It is to be enforceable in any court of proper jurisdiction as a judgement of law or decree.
13. Applicable Law
This Agreement shall be governed by and under control of the Governing laws of Australia regardless of conflict of law principles, and regardless of location of Client. Client understands this and agrees that the Governing laws of Australia are to be applicable here.
14. Amendments
This agreement is not to be altered, amended, changed, extended, or considered waived without execution of an additional addendum signed by both Client and Rowena Smart, or a party authorized to sign on behalf of either party.
subscription or coaching programs MEMBERSHIP OUTLINE ADDENDUM
Client understands, acknowledges, and agrees he/she is purchasing subscription or coaching programs. While the below is subject to change, at the time of purchase, subscription or coaching programs includes access to the following: Rowena Smart membership, including all content and resources that have been created since inception of the Membership.
Educational bombs, delivered on the 2nd Monday of each month containing education on various topics that have been deemed relevant to members. A recipe, delivered every 3rd Monday of the month. A mobility tutorial on the 1st of every month.
Access to an exclusive Facebook community only for #TEAMSMART members.
Additional resources, guides, and services as created by Rowena Smart.

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